What mediation services are available under the CTRS scheme?
Tenants and landlords will be encouraged to enter negotiations directly, with the Victorian Small Business Commission (VSBC) available to provide mediation if parties cannot reach satisfactory agreement.
A tenant and landlord must negotiate 'in good faith' to reach an agreement that they are both happy with. There is no cost to small business tenants or their landlords for mediation to help resolve a dispute over rent relief. If a landlord and tenant reach agreement at mediation, they can sign binding Terms of Settlement.
Tenants and landlords can contact the VSBC on 13 87 22 or applications can be made through the Victorian Small Business Commission website.
If a small business tenant or landlord has already submitted a mediation application to the VSBC for help to resolve a dispute over rent relief and now wants to request further rent relief, the tenant or landlord should contact the VSBC dispute resolution officer managing their dispute matter to find out what further information they might need to provide.
If mediation fails to resolve a dispute over rent relief, the VSBC can issue a certificate stating that mediation has failed. The landlord or tenant may then be able to file an application with Victorian Civil and Administrative Tribunal (VCAT) (click here) to ask for a rent relief order..